Refund policy

We want you to feel confident shopping with Gut & Ground. If you are not satisfied with your purchase, you may request a refund within 30 days of delivery, subject to the conditions outlined in our Refund Policy.

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Last updated: May 2026

1. Returns and Taste Guarantee

2. Damages and Issues

3. Exchanges

4. Delayed or Missing Deliveries

5. Refunds

6. Australian Consumer Law

1. returns and taste guarantee

We want you to feel confident trying Gut & Ground. If you are not satisfied with your first order, please contact us within 14 days of delivery to initiate a return request.

To be eligible for a refund under our Taste Guarantee:

  • the order must be your first purchase from Gut & Ground;
  • the order must have been made directly from Gut & Ground
  • only one box per first order is eligible under the Taste Guarantee
  • no more than 5 sachets may have been consumed;
  • proof of purchase must be provided; and
  • return requests must be initiated within 14 days of delivery, and approved returns must be received by Gut & Ground within 30 days of the original delivery date.

To start a return, please contact us at support@gutnground.com. Returns sent without prior approval may not be accepted.

 

Customers are responsible for return shipping costs unless the item is faulty, damaged or incorrect.

 

We do not offer refunds for change of mind.

 

You can contact us at support@gutnground.com for any questions regarding returns or refunds.

2. damages and issues

Damaged, faulty or incorrect orders should be reported to support@gutnground.com as soon as possible, including your order number and photographs where applicable, so we can assist with a resolution promptly.

3. exchanges

We currently offer refunds and replacements rather than product exchanges, as Gut & Ground presently offers a single product range.

4. delayed or missing deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us within 14 days after the estimated delivery date so we can investigate the shipment with the courier.

 

Where appropriate, Gut & Ground may arrange a replacement shipment or alternative resolution.

 

Please ensure that shipping details provided at checkout are accurate, as Gut & Ground is not responsible for delays or delivery issues resulting from incorrect address information.

5. refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

 

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

 

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@gutnground.com.

6. australian consumer law

This policy operates in addition to your rights under Australian Consumer Law.